General terms and conditions

General terms and conditions edited  by :

YONBERG sarl  -   Les Periades AZ des Vernaies  -  74230 THONES  -  FRANCE

Capital : 100.000 € -  SIRET number : 80808171 500019 - Vat number : FR11 808 081 715

By using the website yonberg-harmonicas.fr, you acknowledge that you have read and agree to be bound by the conditions listed in this document that constitutes a contract between you and YONBERG sarl which is the owner of the here above mentioned website.

These conditions may be modified at any time by YONBERG sarl without notice. Please make sure to consult this document every time you use this website to take note of any changes that may have been made.

In case of any problem the user agrees to the jurisdiction of the court of ANNECY ( 74000 ) in France.

Privacy Policy

We will hold your private information in strict confidence and  We will not distribute or sell your private information or your E-Mail address to third parties.  

We will add your E-Mail address to our customer mailing list and customer E-Mail list. With our customer mailing list and E-Mail list we can notify you of changes to the website, new products or services, and specials.  If you do not want to get E-Mails you will be given a method to remove your address with the letter welcoming you to the list.

Return Policy

ALL sales from YONBERG sarl  are final. We do not accept returns unless an incorrect shipment was made.  If we have made an incorrect shipment to you,  you must get first a return authorization number  before returning the package.   If a returned package arrives  without a return authorization on the outside, the package will be refused and returned to you.  We will take no responsibility for packages that are sent to us without following this procedure so if you have received an incorrect shipment, we thank you to contact us  to request a return authorization number.  

Guarantee and repair procedure

YONBERG sarl warrants the harmonicas to be free from defects in materials and workmanship when leaving the factory. If you have received a defective product, or think you have a warranty issue with any of the products you have purchased from us, please contact  us for instructions to get your product repaired or replaced. 

Harmonicas found to contain manufacturing defects will be replaced or repaired by YONBERG sarl for a period of one Year  from the original date of purchase. This Guarantee does not include malfunction or damage due to misuse, abuse negligence nor repair or alteration not performed by YONBERG sarl.

Please note that reeds and valves are wearing parts and are not covered by the Guarantee so broken reeds, defective notes, tuning issue may occur with time and are not under warranty. Most of the time if you play your harmonica with a good mouth posiiton and without strain it will last from several months to several years. On the other hand if your position is bad or if you’re pushing hard to get some notes such as bends and overbends many problems may occur.

Any alterations or work done on the instruments by yourself voids the Guarantee.

Guarantee service will not be performed unless your proof of purchase is received and please always add your address and a short description of the problem and send the instrument  as clean as possible in a well protected package.

Shopping  Guaranteed Safe 

Your credit card informations are encrypted on our secure server for your protection.  If through no fault of your own, you experience any unauthorized use of your credit card as a result of shopping at YONBERG sarl, you should first follow the standard notification procedures required by your credit card company.  If your credit card issuer finds credit card fraud but does not completely waive your liability for the fraudulent charges, YONBERG sarl  will reimburse you for your losses, up to a maximum of fifty dollars ($50), which is the maximum for which your credit card company may hold you liable by law. The Credit Card Fraud Protection Guarantee applies only to purchases made on-line with YONBERG sarl.

How Long to receive my order

Most orders are shipped within two to three business days after you place your credit card order on our secure web site.  International orders take approximately one to two weeks from the time they are shipped. 

Shipping is by First Class Mail or Priority Mail with delivery confirmation to the USA.

Backorders

If an item is backordered or out of stock, and your order is for three or more items, we will ship the balance of your order as usual, and the backordered or out of stock items will be shipped as soon as they become available.  If your order is for less than three items we will hold the entire order and ship it when the backordered item is available.  If this happens we will send you an email letting you know about the backorder condition.  We do not charge extra to ship backorders.

NOTE: Any duties, taxes, or customs charges that may be levied by your country are your responsibility and any prices quoted on our web site or by any other method do not include them.  Please consult your customs or postal service for information about these possible charges.